ATM cards have become an essential tool for accessing money. However, losing your First Bank ATM card or suspecting that it has been stolen can be a stressful experience. To avoid unauthorized transactions and protect your funds, it is crucial to block your First Bank ATM card as soon as possible.
We will walk you through the detailed steps to block your First Bank ATM card, whether through mobile banking, online platforms, or direct communication with the bank’s customer service. By the end of this guide, you will feel confident in how to safeguard your account quickly and effectively.
Why You Might Need to Block Your First Bank ATM Card
Blocking your First Bank ATM card might be necessary for several reasons:
Lost Card: If you’ve misplaced your ATM card and cannot retrieve it, blocking it ensures that no one else can use it.
Stolen Card: If your card has been stolen, blocking it prevents fraudulent activities or unauthorized withdrawals.
Compromised PIN: If you suspect someone has learned your PIN, it’s a good idea to block the card until you can secure your account.
Suspicious Activity: If you notice strange or unauthorized transactions on your account, you should immediately block the card.
No matter the situation, taking prompt action is key to protecting your hard-earned money.
How to Block First Bank ATM Card: Step-by-Step Guide
There are several methods you can use to block your First Bank ATM card. Each method offers convenience based on your location, resources, and preference. Let’s explore these methods in detail.
1. Block Your First Bank ATM Card via Mobile Banking App
First Bank provides a user-friendly mobile banking app that allows you to manage your account on the go. This includes blocking your ATM card if necessary. Follow these steps:
Step 1: Download and open the First Bank Mobile App.
- If you do not have the app installed, visit your app store (Google Play Store or Apple Store) and download the “FirstMobile” app.
Step 2: Log in to the app using your credentials.
- If you haven’t set up the app, you will need your First Bank account number and ATM card to register and create a secure PIN.
Step 3: Navigate to the “Cards Services” section.
- Once logged in, locate the “Cards” or “Card Services” section within the app interface.
Step 4: Select the option to block your card.
- You should see an option to block or deactivate your ATM card temporarily or permanently.
Step 5: Confirm your action.
- The app will ask for confirmation before blocking the card. Once confirmed, the card will be instantly deactivated.
This method is quick, easy, and can be done from the comfort of your home.
2. Block Your First Bank ATM Card via USSD Code
If you do not have access to the mobile banking app or internet, First Bank offers the convenience of blocking your card via USSD code. This method works even on basic mobile phones without internet.
Step 1: Dial the First Bank USSD code: *894#.
- Ensure that you are dialing from the phone number linked to your First Bank account.
Step 2: Select the “block ATM card” option.
- Follow the on-screen instructions to navigate to the section that allows you to block your ATM card.
Step 3: Confirm your request.
- After selecting the block option, confirm that you want to block the card, and the process will be completed.
The USSD code method is ideal if you need to block your card quickly and don’t have access to the internet or a smartphone.
3. Block Your First Bank ATM Card via Customer Care
Another way to block your First Bank ATM card is by contacting First Bank’s customer care. This method is suitable if you want to speak to a bank representative to ensure that your card is blocked correctly.
Step 1: Call the First Bank customer care helpline at +234 1 9052326 or +234 708 062 5000
- These are First Bank’s official customer care lines for account services.
Step 2: Provide your details.
- Be prepared to provide details such as your account number, the last transaction made, or personal identification to verify your identity.
Step 3: Request to block the ATM card.
- Once your identity is confirmed, ask the customer care representative to block your ATM card immediately.
This method ensures that you get direct assistance and confirmation from the bank that your card is blocked.
4. Block Your First Bank ATM Card via Email or Social Media
In addition to calling customer care, you can also block your First Bank ATM card by sending an email or reaching out via social media. This method might take a little longer, but it’s a good backup plan if you can’t access the other options.
- Email: Send a formal email to First Bank’s customer service at [a rel=”noopener”]firstcontact@firstbanknigeria.com[/a]. Provide your account number, a description of the issue, and a request to block your ATM card.
- Twitter or Facebook: First Bank has active social media accounts. You can send them a direct message (DM) via their verified handles on Twitter (@FirstBankngr) or Facebook (FirstBankNigeria) and request help with blocking your card.
5. Block Your First Bank ATM Card by Visiting a Branch
If you prefer to resolve the issue face-to-face, you can visit any First Bank branch near you. The bank staff will assist you in blocking your card.
Step 1: Visit the nearest First Bank branch.
- Ensure you carry a valid form of identification, such as a government-issued ID or your bank details.
Step 2: Fill out a card-blocking request form.
- Ask for the necessary form to request that your ATM card be blocked.
Step 3: Submit the form and wait for confirmation.
- The staff will process your request, and your card will be blocked immediately.
This method might take a little more time but is a reliable option if you prefer in-person banking.
What Happens After Blocking Your First Bank ATM Card?
Once your First Bank ATM card is blocked, it becomes deactivated, meaning that no one (including you) can use it for transactions. This ensures that your funds remain secure while you sort out getting a replacement card.
To get a new ATM card after blocking the old one, you will need to:
- Visit a First Bank branch with valid identification.
- Request a replacement card.
- Pay any applicable replacement fees, if required.
You can also follow up via the First Bank Mobile App or online banking portal for further instructions on getting a new card.
How to Prevent ATM Card Fraud
Blocking your card is a necessary response to potential fraud, but prevention is always better than cure. Here are a few tips to protect your First Bank ATM card from being compromised:
- Monitor your account regularly: Keep an eye on your account statements or use the mobile app to check for any suspicious transactions.
- Use strong PINs: Avoid using obvious PINs like birthdates or repeating numbers. Always change your PIN if you suspect it’s been compromised.
- Be cautious at ATMs: Always shield your PIN when using an ATM and be aware of your surroundings. Avoid using ATMs in poorly lit or suspicious areas.
- Beware of phishing scams: Never share your ATM card details, PIN, or personal information via email, SMS, or phone unless you are certain of the source.
- Notify the bank immediately: If you suspect any fraudulent activity, contact First Bank immediately to block your card and secure your account.
Conclusion
Knowing how to block your First Bank ATM card quickly is essential in case of theft, loss, or any other form of card compromise. By using the methods outlined above — whether it’s through the mobile banking app, USSD code, customer care, email, or visiting a branch — you can act swiftly to protect your account.
Always remember that protecting your ATM card with strong security measures and monitoring your transactions regularly can help prevent unauthorized access and financial loss. Stay vigilant and proactive in securing your finances, and don’t hesitate to contact First Bank when in doubt.